About this business
Business information
Everything about who we are, how we operate and how to reach us, in one place, so you always know exactly who you are buying from.
Who we are
Play Tents is the trading name of Play Tents Ltd, a private limited company registered in England & Wales.
Company No. 17350106
Registered office: The Loke, Springfield Road, Groombridge, Tunbridge Wells, East Sussex, TN3 9RE, United Kingdom
How to reach us
Email: hello@playtents.co.uk
Or use our contact form. We are a small team and reply to every message within one working day.
Support hours: Monday to Friday, 9am–5pm UK time.
How we operate
We are an online-only retailer. We curate a small, carefully chosen range of children's play tents, teepees, sensory tents and accessories.
We do not hold stock in a warehouse of our own. Orders are made and dispatched directly by the makers and suppliers we partner with, which keeps our range small and our quality high.
There is no physical shop or collection point, please do not visit the registered office.
Payments
Checkout is hosted and secured by Shopify at checkout.playtents.co.uk. We never see or store your card details.
We accept major credit and debit cards, Apple Pay and Google Pay. All prices are shown in pounds sterling (GBP) and include all applicable taxes.
Delivery
Sensory range orders are made and dispatched within 1–2 working days. Cosy Corner items are made to order and arrive in 3–10 working days. Corner tents are sent directly from our US supplier and take an estimated 10–14 days, with customs and import fees prepaid. Delivery times vary by product, please see each product page for its estimate.
Free delivery on orders over £50. Full details on our delivery page.
Returns & refunds
14 days from delivery to return unused items in original packaging for a full refund. Faulty or damaged items are covered for 30 days.
Read the full returns policy and our terms & conditions.
Product safety
Designed with children in mind. Safety information and product-specific details are provided on each product page.
See our safety page for the full detail.
Your data
This site runs over HTTPS with a valid SSL certificate on every page. We only use your details to fulfil your order and, if you opt in, to send occasional emails.
See our privacy policy and cookie policy.
Pricing and product accuracy
Prices, availability and product descriptions shown on this site are the prices and details you pay and receive at checkout, they are kept in sync with our Shopify catalogue. If an item is out of stock or delayed, we say so on the product page. If we ever spot an error in a listing after you order, we will contact you and offer a full refund rather than proceed.