Privacy Policy

This Privacy Policy explains how Play Tents UK ("we", "us", "our") collects, uses and protects information about you when you visit playtents.co.uk or purchase our products. We are the data controller for the personal information we hold about you.

Information we collect

• Contact and order details you provide (name, email, delivery address, phone number).
• Payment information, processed securely by our payment providers — we do not store card details.
• Website usage data (pages viewed, device type, approximate location) collected through cookies and similar technologies.
• Correspondence you send us (support emails, product reviews).

How we use your information

• To process and deliver your orders.
• To respond to enquiries and provide customer support.
• To send order updates and, with your consent, marketing emails you can unsubscribe from at any time.
• To improve our website, products and services, and to prevent fraud.
• To meet legal, tax and accounting obligations.

Legal basis

We process your personal data under UK GDPR on the bases of contract (to fulfil your order), legitimate interests (to run and improve our business), consent (for marketing and non-essential cookies), and legal obligation.

Sharing your information

We share personal data only with trusted providers who help us run our shop — including our ecommerce platform, payment processors, delivery couriers, email service and analytics providers. These partners are contractually required to protect your data and use it only for the purposes we specify.

Data retention

We keep order records for as long as required by UK tax and consumer law (typically six years). Marketing preferences are kept until you unsubscribe.

Your rights

You have the right to access, correct, delete or restrict use of your personal data, to object to processing, and to data portability. To exercise any of these rights, email us at hello@playtents.co.uk. You may also complain to the UK Information Commissioner's Office (ico.org.uk).

Contact

Questions about this policy? Email hello@playtents.co.uk.