Returns
Returns & refunds
Changed your mind or something isn't quite right? You have 14 days from delivery to send unused items back for a full refund.
14-day window
Return any unused item in its original packaging within 14 days of delivery for a full refund.
Faulty or damaged
If something arrives damaged or develops a fault within 30 days, email us with a photo and we'll cover a free replacement or a full refund.
Refund timeline
Refunds are processed within 3 working days of your return arriving with us, back to your original payment method.
Return postage
Return postage is paid by the customer for change-of-mind returns. We cover postage on faulty or incorrect items.
How to return an item
- Start your return within 14 days of delivery, noting which item(s) you'd like to send back.
- You'll receive the returns address and any paperwork you need within one working day.
- Pack the item securely in its original packaging and post it back using a tracked service, keep the receipt until your refund lands.
- Once received and inspected, we process your refund within 3 working days to your original payment method.
What can't be returned
For hygiene reasons we can't accept returns on items that have been used, washed or removed from sealed packaging, unless faulty. Your statutory rights are not affected.
Related policies
- Delivery, dispatch times, shipping zones and tracking.
- Safety standards, UKCA/CE marking, materials and age suitability.
- FAQs, sizing, setup and care questions.